Userlike

The platform is an AI agent and messaging system that handles customer requests across website chat, WhatsApp, email, SMS and social channels to automate responses, assist agents and manage conversations in one workspace. It is for B2B support, sales and marketing teams in industries such as manufacturing, automotive, e-commerce and banking and insurance. It is delivered as a SaaS platform with European-hosted, GDPR-compliant data privacy and enterprise security features.

Key features

• AI agents for automated responses
• AI copilot with suggested answers
• Shared message center workspace
• WhatsApp marketing campaigns
• No-code workflow builder
• Live chat and messaging
• Website and mobile app chat
• Email and SMS messaging
• Instagram and Facebook Messenger integration
• Video calls and screen sharing
• AI-powered live translation
• Conversation routing and assignment
• Analytics and conversation transcripts