JivoChat
Live chat and omnichannel inbox that unifies website, messenger, social and phone conversations with chatbots and AI automation
The product is a live chat and omnichannel messaging platform that consolidates website chat, WhatsApp, Instagram, Facebook, Telegram, email and phone into one inbox and uses chatbots and AI to answer common questions, capture contacts and prevent missed inquiries. It sells to customer support and sales teams in small to mid-size businesses that manage high volumes of website and messenger conversations. It is delivered as SaaS with desktop and mobile apps, a free tier for up to 5 agents, and API plus 50+ pre-built integrations.
Key features
- Live chat for websites
- Proactive chat invitations
- Chatbots for FAQs
- AI agent automated responses
- AI assistant for agents
- WhatsApp Business integration
- Instagram DM management
- Facebook Messenger integration
- Telegram integration
- Email support inbox
- Apple Business Chat
- Business phone telephony
- Videocalls in chat
- Callback and marketing tools
- CRM integration
- Google Analytics integration
- Team chats
- Desktop and mobile apps
- No social media activity within the last 30 days
GTM channels
- Blog
- Newsletter
- Partner program
- Referral program
- Affiliate program
- Marketplace
- API
- Docs
ICP
- Customer support teams
- Sales teams
- SMB owners