Smartsupp
Multichannel live chat and AI chatbot platform that automates responses and routes conversations across web, email, Messenger and WhatsApp
The product is a multichannel live chat and chatbot platform that combines AI automation with human chat to answer customer inquiries around the clock and turn chats into revenue. It handles web chat, email, Facebook Messenger, and WhatsApp from a single dashboard with AI agents, reply assistance, and automation workflows. It is for support and sales teams at B2B and B2C companies, including e-commerce merchants, freelancers and small to mid-size businesses. It is delivered as SaaS with a free tier and enterprise plans via a cloud dashboard and integrations.
Key features
- Live chat for websites
- Email inbox integration
- Facebook Messenger integration
- WhatsApp integration
- AI Agents / AI Assistants
- AI Reply Assistant
- Automation Workflows
- Reporting & Analytics
- Lead Generation tools
- Mobile SDK with push notifications
- MCP connect to AI tools
- 40+ third-party integrations
- API for custom connections
- Google Analytics integration
- Google Tag Manager integration
- No social media activity within the last 30 days
GTM channels
- Blog
- Affiliate program
- Marketplace
- API
- Docs
- Changelog
- Creative ads
ICP
- Customer support teams
- Sales teams
- Ecommerce merchants