tawk.to

The product is a customer experience platform that combines live chat, shared inbox, CRM, pipeline, knowledge base, automations and feedback tools to centralize messages from chat, email, voice, forms and social channels and prevent missed replies and stalled follow-ups. It sells to support and sales teams in business-to-business companies across sectors such as ecommerce, home services, real estate, hospitality and healthcare. It is delivered as a SaaS platform with a free model and no per-seat fees that connects all channels, contacts, deals and activities in one dashboard.

Key features

• Shared omnichannel inbox
• Live chat widget
• CRM with contact records
• Sales pipeline management
• AI automations and smart replies
• Knowledge base self-service
• Activities and bookings
• Customer feedback voting
• Forms, email and voice channels
• Profile enrichment