Touchplot.com
Combines analytics, surveys, and support tickets into a live customer journey map with real-time updates, showing drop-off points and reasons.
A customer experience platform that combines analytics, surveys, and support tickets into a live customer journey map, showing where customers drop off and why. It targets marketers, data analysts, support teams, and executives in B2B companies of all sizes. The platform differentiates by integrating multiple data sources into a single map with real-time updates, enabling teams to act on insights before churn occurs.
Key features
- Live customer journey map
- Emotion/sentiment layer on every stage
- Persona-based journey views
- Competitor overlay for benchmarking
- Built-in surveys (CSAT, NPS, CES)
- Responses attach to exact touchpoint
- Triggers alert Slack or email
- Assign owners and track status
- Integrations with analytics, commerce, support
- REST API, webhooks, CSV import
- Dashboards to prove impact
Social posts
- No social media activity detected
GTM channels
- Blog
- Marketplace
ICP
- Marketing teams
- Data analytics teams
- Customer support teams
VendorTouchplot