Responsly
Customer feedback and experience management platform that collects responses across touchpoints and uses AI to analyze themes, detect anomalies and generate reports
The product is a customer feedback and experience management platform that collects responses from surveys, reviews, app stores and support conversations and uses an AI agent to analyze themes, detect anomalies and generate reports. It serves customer experience, product research, marketing and HR teams in businesses ranging from small companies to large enterprises and public sector organizations. It is delivered as a SaaS platform with 200+ integrations, API and webhooks and distribution via email, SMS, WhatsApp and other channels.
Key features
- Collect feedback from every touchpoint
- Website and widget surveys
- Popup and slide-in widgets
- In-app web and mobile surveys
- Email embed surveys
- Link surveys
- QR code surveys
- Offline kiosk and event surveys
- Post-purchase surveys
- Distribution via Email SMS WhatsApp
- Turn responses into actionable insights
- Athena AI agent for analysis
- Automated themes and topics
- Anomaly alerts for NPS/CSAT
- Improvement suggestions
- Enterprise-grade reporting
- Rank topics by NPS impact
- Track NPS day by day
- 200+ native integrations
- API, MCP and webhooks
- Automate feedback workflows
- Branded surveys
- Security and Compliance
- No social media activity within the last 30 days
GTM channels
- Blog
- Marketplace
- API
- Docs
ICP
- Marketing teams
- Customer support teams
- Product teams