Chatway

A live chat and AI chatbot platform that helps support and sales teams respond to customer inquiries in real time, recover carts, and boost sales. It serves customer support teams, ecommerce merchants, SaaS companies, and other businesses of various sizes. The platform offers a unified inbox for chat, email, and social messages, with AI-powered responses, multilingual support, and integrations with platforms like Shopify and Wix.

Key features

• Live chat with real-time responses
• AI support agent for 24/7 answers
• Unified inbox for chat, email, social
• Multilingual support in 20+ languages
• Deep ecommerce integration with order insights
• Automations for visitor engagement and lead qualification
• Analytics for support activity insights
• Segmentation for personalized support
• API and developer platform for real-time data sync
• Full customization of chat widget
• Multi-platform support (Shopify, Wix, Duda)
• Email and push notifications
• FAQ and canned responses library