Productlane
Consolidates support channels into one inbox and uses an AI agent to resolve routine questions, grounded in company data, with the ability to create Linear issues and assign coding agents.
Launch screenshots from Product Hunt, Oct 2024
This is an omnichannel customer support platform that consolidates email, Slack, Teams, and live chat into a single inbox, with an AI agent that resolves routine questions using company data. It is designed for customer support and operations teams at modern, fast-moving companies, particularly those using Linear for issue tracking. The platform integrates deeply with Linear to turn customer messages into code issues, and offers a self-updating help center, support portal, feedback portal, and changelog, all synced with Linear.
Key features
- Unified inbox for email, Slack, Teams, live chat
- AI agent resolves routine questions automatically
- AI replies grounded in connected data sources
- Access controls for AI agent per workspace
- Self-updating help center from resolved issues
- Support portal for customers to track requests
- Feedback portal to collect and prioritize feedback
- Auto-generated changelog from Linear
- Create Linear issues with labels and priority
- Assign small bugs to coding agents automatically
- AI drafts replies in customer's language
- Reply to customers directly from Linear
- X0.1/day
- LinkedIn0.1/day
- Blog
- Marketplace
- API
- Docs
- Changelog
- Customer support teams
- Operations teams
- Startups