Comm100

The product is an omnichannel customer service platform that automates support, optimizes workflows, and engages customers across 12+ channels with live chat, ticketing and messaging, knowledge base, voice, and queue management. It sells to support and operations teams in B2B organizations across industries including higher education, government, healthcare, banking and finance, insurance, telecom, gaming and technology, serving mid-market companies and enterprises. It is delivered as a SaaS platform that unifies channels and tools with an AI suite including agents and copilots.

Key features

• AI Agent for automated responses
• AI Copilot for agent assistance
• AI Insights and analytics
• AI Knowledge management
• AI Quality Assurance scoring
• AI Training simulations
• Live Chat
• Ticketing & Messaging
• Knowledge Base
• Queue Management
• Voice support
• Booking management
• Security & Trust controls
• Integrations
• Analytics dashboard