Web2Chat

A customer support platform that combines live chat, ticketing, knowledge base, and CRM into one unified system, solving the problem of fragmented customer communication for startups. It sells to small teams and startups looking to streamline support without enterprise costs. The platform is positioned as an affordable, all-in-one alternative to separate tools, with a free tier and AI-powered chatbot integration.

Key features

• Unified inbox for live chat and emails
• Create and track support tickets
• Assign and prioritize tickets
• Monitor ticket status and response times
• Integrated email notifications
• Customizable chat widget
• Real-time chat support
• AI-powered chatbot integration
• Seamless transition to human agents
• Multi-language support
• Create and organize articles and FAQs
• Searchable knowledge base content
• SEO and analytics integration
• AI responses based on your content
• Train AI with snippets, PDFs, website content
• Customizable AI behavior
• Collect and organize customer data
• Custom fields for data collection
• Track customer interactions and history
• Segment customers based on attributes
• Integrate with other tools
• Help center customization
• Workload management automation
• Combine AI and human support
• Publish updates and news articles
• Lead generation
• Custom attributes
• Multilingual support in 45+ languages
• Behavioral settings customization
• Email integration