Mava
Unifies customer conversations from multiple channels into one AI-powered workspace, automates responses to routine queries, and provides support insights.
A customer support platform that unifies conversations from Discord, Telegram, Slack, email, and web chat into a single AI-powered workspace. It solves the problem of managing fragmented support channels and repetitive queries. The product targets customer support and success teams in community-driven companies, from startups to enterprises. It is delivered as a SaaS solution with a free tier and enterprise options, and it differentiates by focusing on community channels like Discord and Slack.
Key features
- Shared inbox for all conversations
- AI support agent for instant resolution
- Discord support at scale
- Telegram support seamlessly
- Slack conversations efficiently
- Web chat embed on website
- Email inbox integration
- REST API integration
- Webhooks for real-time events
- Automate first-level support in Slack
- Convert messages to action items
- Track response time and SLAs
- X0.7/day
GTM channels
- Blog
- Referral program
- Affiliate program
- Marketplace
- Community
- API
- Docs
ICP
- Customer support teams
- Customer success teams
- Startups