Chatwoot
Customer support platform with AI assistant, omnichannel inbox, and knowledge base to centralize and automate customer conversations
Launch screenshots from Product Hunt, Jun 2026
The product is a customer support platform that combines an AI assistant, omnichannel shared inbox, and knowledge base to centralize conversations across website chat, email, social media and messaging apps and reduce repetitive support volume. It sells to customer support teams and agents in B2B businesses ranging from small businesses to enterprises that handle high volumes of customer conversations. It is positioned as an alternative to Intercom and Zendesk and is delivered as SaaS with a free tier and as self-hosted open-source software.
Key features
- Website live chat widget
- Email via IMAP/SMTP
- WhatsApp Business API
- Facebook Messenger integration
- Instagram DMs handling
- Telegram conversations
- LINE messaging support
- SMS via Twilio
- Voice phone calls in inbox
- Shared inbox team queues
- Conversation labels and tags
- Private internal notes
- Auto-assign conversations
- Priority levels
- Collision detection
- AI copilot answer suggestions
- AI translation
- Automation rules
- Macros action sequences
- Chatbot integrations
- SLA management
- Business hours scheduling
- Unified customer profiles
- Custom attributes and segments
- Pre-chat forms
- Reporting and analytics
- Integrations with Slack and Linear
- No social media activity within the last 30 days
GTM channels
- Blog
- Referral program
- Affiliate program
- Marketplace
- Community
- API
- Docs
- Changelog
- Creative ads
ICP
- Customer support teams
- Mid market companies
- Enterprises