Minisupport
SaaS helpdesk that converts website inquiries into tickets, captures leads, and manages customer requests with shop integration
Launch screenshots from Product Hunt, Jul 2026
The product is a SaaS helpdesk that replaces shared inbox chaos with ticket-based support for online stores, capturing leads, managing inquiries, and connecting shop data in one place. It sells to support and sales roles in small online retail businesses, including self-employed owners and small teams using Shopify, Shopware, and WooCommerce. It is positioned against complex enterprise tools with per-agent pricing and lengthy setup by offering only essential features at a flat team price with setup in 30 seconds.
Key features
- Embeddable website contact widget
- Automatic ticket creation
- Lead capture from tickets
- Ticket status and priority management
- Ticket assignment
- Internal notes
- Team collaboration
- Dashboard and insights
- Shop integration for Shopify
- Shop integration for WooCommerce
- Shop integration for Shopware
- API access
- AI-powered reply suggestions
- GDPR-compliant EU data hosting
Social posts
- No social media activity within the last 30 days
GTM channels
- Partner program
ICP
- Ecommerce merchants
- Customer support teams
- SMB owners