LabiDesk
Helpdesk software with shared inbox and ticketing to organize customer emails and support requests, plus live chat, knowledge base and help center portal
Launch screenshots from Product Hunt, May 2021
The product is a helpdesk software that provides a shared inbox and ticketing system to organize customer emails and support requests, with tools for live chat, knowledge base, help center portal and automation. It sells to support and sales teams in business-to-business companies that handle high volumes of customer inquiries. It is delivered as a software-as-a-service helpdesk platform with shared and individual inboxes, departments and reporting.
Key features
- Shared inbox and ticketing system
- Professional email signatures
- Automation rules for tickets
- Multiple mailboxes management
- Mini CRM for contacts
- Auto-responders for tickets
- Macros and canned responses
- Service level agreements (SLA)
- Omnichannel support communication
- Departments for ticket assignment
- Knowledge base and help center
- LiveChat support
- Community forum
- Reports and analytics
- No social media activity within the last 30 days
GTM channels
- Blog
- Affiliate program
ICP
- Customer support teams
- Sales teams
- SMB owners