Helpninja
A helpdesk that consolidates email, live chat and social messages into one inbox and turns emails into closable tasks
Launch screenshots from Product Hunt, Aug 2019
The product is a helpdesk that consolidates email, live chat, Twitter mentions and Facebook messages into a single inbox and turns emails into a closable task list to track what needs attention and what is completed. It sells to customer support teams and small to mid-size businesses, including ecommerce merchants using WooCommerce and Shopify, that need to handle customer service and sales inquiries. It is positioned as a simple Gmail-like alternative to ticket-based systems with no ticket IDs or portals, replacing multiple tools for email, chat and social at one price.
Key features
- Email to task list management
- Close and reopen conversations
- Twitter mentions management
- Facebook messages management
- Real-time live chat
- Team collaboration and assignment
- Tags for organization
- Internal notes
- Canned replies
- Workflows and automations
- Knowledge base
- Satisfaction ratings
- Advanced search
- Keyboard shortcuts
- Notifications via email, browser, Slack
- Integrations with WordPress, MailChimp, Shopify
- Multiple mailboxes and brands
- iPhone and Android apps
Social posts
- No social media activity within the last 30 days
GTM channels
- Docs
ICP
- Customer support teams
- Ecommerce merchants
- SMB owners