Desku

Desku is an AI-powered helpdesk that unifies email, live chat, and social media support into a single inbox. It solves the problem of fragmented customer communication by centralizing all interactions, automating repetitive queries, and providing AI-driven response suggestions. The platform targets small businesses, startups, and ecommerce teams, including non-technical owners and support agents. It is delivered as a SaaS with a no-code chatbot builder and workflow automation, positioning itself as a simpler, more affordable alternative to complex enterprise helpdesks.

Key features

• Unified inbox for chat, email, social
• AI chatbot with no-code builder
• Automation workflow engine
• Omnichannel support across platforms
• Analytics for performance tracking
• CSAT and sentiment analysis
• SLA monitoring and compliance
• Integrations with Shopify, WooCommerce