Aidkit

The product is a helpdesk tool for capturing, managing, and resolving support tickets, including one-tap video and screenshot capture, ticket organization, and email-based replies to address churn caused by poor support. It is for small software teams and support staff within startups and small businesses that need to handle customer support without enterprise resources. It is positioned as a speed-focused alternative to bloated enterprise software such as Zendesk or Intercom, delivered as SaaS with embeddable components and per-seat pricing.

Key features

• One-tap video and screenshot capture
• Email ticketing replies
• Instant in-app notifications
• Ticket management and prioritization
• Team assignment and roles
• Customizable on-brand components
• Auto replies on new tickets
• Copy-paste embeddable components
• Own aidkit.co domain and email
• Unlimited tickets and attachments