Gorgias

The product is a helpdesk and conversational AI platform that centralizes customer conversations across email, chat, SMS, voice and social and automates routine support inquiries while engaging shoppers to drive sales. It is for ecommerce merchants, especially Shopify-based brands, and their support and sales teams managing high volumes of pre-sale and post-sale interactions. It is positioned as a unified platform where AI agent and helpdesk share context in one system versus bolting third-party AI onto a generic helpdesk, delivered as SaaS with native ecommerce integrations.

Key features

• Unified omnichannel inbox
• AI Agent for support and sales
• Support Agent auto-resolution
• Shopping Assistant engagement
• Voice support from helpdesk
• SMS inbound response
• In-conversation order actions
• Native Shopify integration
• 300+ app integrations
• Ticket routing and assignment
• Revenue attribution reporting
• AI coaching for agents