LiveAgent
Combines ticketing, live chat, call center, knowledge base and AI chatbot to manage and automate customer inquiries in one inbox
Launch screenshots from Product Hunt, Jul 2019
The product is a customer service platform that combines ticketing, live chat, call center, knowledge base and AI chatbot to manage inquiries across email, phone, social media and messaging in one inbox and automate responses. It is for support teams and support-focused roles in businesses that handle high volumes of customer messages. It is delivered as a SaaS help desk with omnichannel inbox, built-in AI agents and 200+ integrations.
Key features
- AI chatbot 24/7 in 100+ languages
- AI Answer Improver for replies
- AI Answer Composer from knowledge base
- AI Human Handover escalation
- AI Autoresponder for tickets
- Omnichannel inbox unified dashboard
- Advanced ticketing system
- Live chat
- Social media messaging
- Call center routing
- Knowledge base self-service
- 200+ integrations and plugins
- WhatsApp and Viber support
- Email support management
- LinkedIn0.5/day
GTM channels
- Blog
- Newsletter
- Partner program
- Referral program
- Affiliate program
- Marketplace
- Community
- API
- Changelog
- Creative ads
ICP
- Customer support teams
- Customer success teams
- SMB owners