Launch screenshots from Product Hunt, Mar 2022
The product is an omnichannel shared inbox and conversational support platform that consolidates voice, email, live chat, SMS, WhatsApp and social messaging into one inbox with a unified customer view, CRM, and AI chatbot automation to manage inquiries and bulk campaigns. It is for support teams and support operations in B2B companies across sectors such as e-commerce, finance, hospitality, education and real estate. It is delivered as a SaaS platform with integrations, analytics and reporting.
Key features
- Omnichannel shared inbox
- Unified customer view CRM
- Voice email live chat support
- SMS and WhatsApp messaging
- Social media messaging integration
- Bulk messaging campaigns
- Drag-and-drop chatbot builder
- AI automation for inquiries
- 24/7 chatbot responses
- Advanced reporting and analytics
- Team collaboration tools
- Encryption and secure access controls
- Third-party integrations
- No social media activity within the last 30 days
GTM channels
- Blog
- Marketplace
ICP
- Customer support teams
- Customer success teams
- Mid market companies