ThriveDesk
Unifies email, live chat, and knowledge base into an AI-powered helpdesk that automates repetitive tickets.
Launch screenshots from Product Hunt, Jul 2023
This is an AI-powered helpdesk platform that unifies email, live chat, and knowledge base to automate repetitive customer support tickets. It sells to SaaS and eCommerce businesses, targeting customer support teams. It is positioned as an agentic helpdesk that trains on company data to handle queries automatically, with human handoff for complex issues.
Key features
- AI agents for instant responses
- Live chat conversion to sales
- Shared inbox for team collaboration
- Help center with self-service AI
- Automations for repetitive tasks
- Canned responses for quick replies
- Tags for conversation organization
- Private notes for team discussion
- Integrations with WordPress, WooCommerce, Slack
- Reporting to monitor progress
- No social media activity within the last 30 days
GTM channels
- Blog
- Affiliate program
- Marketplace
- Community
- API
- Docs
- Changelog
ICP
- Customer support teams
- Ecommerce merchants