Messello
Consolidates all customer conversations into one shared inbox with built-in AI that drafts replies from the help center.
Launch screenshots from Product Hunt, Jul 2026
An omnichannel customer support platform that consolidates conversations from WhatsApp, Telegram, Instagram, web chat, email, and SMS into a single shared inbox, with built-in AI that drafts replies grounded in the company's help center. It targets support teams in e-commerce, SMBs, startups, and agencies, offering a flat per-agent price with all channels and AI included, positioning itself as an affordable alternative to Intercom, Zendesk, and Gorgias.
Key features
- Omnichannel shared inbox
- AI reply drafting from help center
- Auto-suggest replies
- Auto-tag and triage conversations
- Light CRM with contact history
- Automation rules for routing and assignment
- Team collaboration with private notes
- Reports on response times and CSAT
- Tenant-isolated data with encryption
Social posts
- No social media activity within the last 30 days
GTM channels
- Blog
- Docs
ICP
- Customer support teams
- SMB owners
- Ecommerce merchants