Kayako

The product is an AI help desk platform with omnichannel inbox, ticketing, knowledge base, automation, SLAs and analytics that clears ticket backlogs, shortens response times and raises satisfaction without adding headcount. It is for support and operations leaders at B2B companies, including retail, SaaS, financial services and healthcare organizations, typically enterprise teams managing high ticket volumes. Unlike vendors that provide a generic model and login, it is deployed by an expert team that trains the AI on the customer's tickets and rolls it out in phases to hit resolution targets.

Key features

• Omnichannel inbox for email chat social voice
• SingleView customer context per ticket
• No-code workflow automation
• Knowledge base with semantic search
• Analytics and SLA management
• Enterprise security and compliance
• AI-powered email management
• 24/7 automated chat assistance
• Ticketing system
• Shared inbox
• Customer journey tracking
• Integrations with existing help desks