Chaport

The product is customer messaging software that combines live chat, chatbots, multi-channel inbox, and a knowledge base to handle support and sales conversations in real time and automate responses when teams are offline. It sells to support and sales teams at startups, small and mid-size businesses and enterprises across industries such as e-commerce, automotive, education, hosting, real estate and travel. It is delivered as SaaS with a free tier, web and desktop apps, mobile apps for iOS and Android, and integrations via API and Zapier, with a widget that centralizes chat, email, Facebook, Telegram and Viber.

Key features

• Live chat widget
• Chatbots for automation
• Multi-channel inbox
• Knowledge base and FAQ bot
• Auto-invitations based on rules
• Typing insights before send
• Saved replies templates
• Detailed customer info view
• Group chats with operators
• File sending in chat
• Widget customization
• Multilingual chat widget
• Real-time reports
• Mobile apps iOS and Android
• Integrations via API and Zapier