HelpSpace
Consolidates customer inquiries into a unified inbox, manages tasks, provides a knowledge base, and offers support reports.
Launch screenshots from Product Hunt, Feb 2023
A help desk solution that consolidates customer inquiries from multiple channels into a unified inbox, manages tasks, and provides a knowledge base for self-service. It targets small and medium-sized businesses, including support teams and operations. The platform is delivered as a cloud-based SaaS, with an open API and integrations, and emphasizes simplicity and a clean user interface.
Key features
- Unified ticket inbox
- Task boards
- Adjustable widget
- Self-service docs
- Customer management
- Support reports
- Open API
- Custom integrations
- MS Teams chat notifications
- Custom sidebar
- Embed external data
- Zapier no-code automations
- Webhooks
- Slack team notifications
- 2-factor authentication
- Single sign-on
- No social media activity within the last 30 days
GTM channels
- Blog
- Affiliate program
- Marketplace
- API
- Docs
ICP
- Customer support teams
- Operations teams
- SMB owners