Libredesk
Unifies live chat and email into one inbox, with AI assistant, agent copilot, automations, granular permissions, CSAT surveys, custom attributes, macros, auto assignment, SLA management, SSO, and API.
An open-source, self-hosted customer support desk that unifies live chat and email into a single inbox, solving the problem of fragmented customer conversations. It targets support and operations teams in small to mid-sized businesses that want full control over their data and infrastructure. Unlike SaaS alternatives, it is free with no per-seat pricing and deploys as a single binary or Docker container, requiring only PostgreSQL and Redis.
Key features
- Omnichannel inbox for live chat and email
- Live chat widget for websites
- AI assistant grounded in knowledge base
- Agent copilot for drafting and summarizing
- Automations for tagging, assigning, routing
- Granular role-based access control
- CSAT surveys and analytics
- Custom attributes for contacts and conversations
- Macros for saved replies
- Auto assignment based on capacity or criteria
- SLA management with notifications
- SSO with Google, Microsoft, OIDC
- HTTP/JSON APIs and webhooks
- No social media activity within the last 30 days
GTM channels
- Docs
- Changelog
ICP
- Customer support teams
- Operations teams
- SMB owners