Converso
Omnichannel AI helpdesk that automates support answers, handles sales queries, and captures leads across messaging channels
The product is an omnichannel AI helpdesk that automates responses to support queries, answers product questions from company data, and captures leads across WhatsApp, SMS, Messenger and webchat. It is for support and sales teams in B2B companies that handle high volumes of customer conversations. It is delivered as a SaaS platform with AI agents that work alongside human agents, with handover, shared inbox and CRM integration.
Key features
- AI agents for support queries
- AI agents for lead generation
- Omnichannel messaging (WhatsApp, SMS, Messenger, webchat)
- Knowledge base trained answers
- Unified contact history and chat memory
- Human handover with message history
- Save lead details for follow-up
- Shared team inbox and workspaces
- CRM contact saving and integration
- WhatsApp follow-up and outbound campaigns
- Appointment and call scheduling
- Website widget and embeddable chat
- No social media activity within the last 30 days
GTM channels
- Blog
- API
- Docs
ICP
- Customer support teams
- Sales teams
- SMB owners