Forethought

Enterprise AI agents solve customer support issues across every customer moment. The platform uses a multi-agent system that reasons, decides, and takes action based on business policies and past ticket data. It serves customer support teams and CX teams in enterprises, aiming to reduce response times and improve resolution rates. Delivered as a SaaS platform, it integrates across chat, email, voice, Slack, and headless systems.

Key features

• AI-Surfaced Insights
• Fix knowledge gaps instantly
• Omnichannel AI Agent
• Solve customer issues end-to-end
• Smarter Ticket Classification
• Get every ticket to the right agent
• Agent QA Score 100% of human agent tickets
• Agentic AI Copilot
• Security & Compliance
• Integrations
• Chat deliver instant accurate answers
• Email resolve automatically
• Voice real-time AI call resolution
• Headless embed AI
• Slack instant in-workflow support