Customerly

Customerly is a customer experience platform that uses an AI agent to resolve support tickets end to end, accessing knowledge bases, billing, and customer data to take actions like processing refunds or recovering churns. It sells to customer support and success teams in B2B companies, from SMBs to enterprises, across industries like SaaS, fintech, and e-commerce. The platform differentiates by its AI's ability to execute tasks and escalate to humans when needed, and it is delivered as a SaaS with EU data residency.

Key features

• AI agent resolves tickets end to end
• Accesses knowledge base, billing, customer data
• Processes refunds and recovers churns
• Escalates to human agents when needed
• Works across live chat, email, WhatsApp, Messenger
• Intent-based resolution
• Multi-step workflow automation
• Built-in decisioning
• Direct integration with billing and product systems
• Multilingual AI help center
• EU hosted infrastructure for compliance
• NPS and help center tools
• 5-in-1 tools: chat, funnels, inboxes, surveys, newsletters