Mavenagi

An AI agent platform that automates customer service by understanding intent and resolving issues across voice, chat, email, and internal tools. It aims to answer up to 93% of queries autonomously and achieve faster resolution compared to traditional methods. The platform serves customer experience, support, operations, and AI teams in large enterprises. It is delivered as a SaaS with unified analytics, a governed knowledge graph, and certified security built into every interaction.

Key features

• Real-time unified analytics layer for CX trends and automation impact
• Governed knowledge foundation with automated quality checks
• Certified security, privacy, and governance built into every interaction
• One AI agent operating consistently across voice, chat, email, and internal tools
• Unified AI agent platform connecting systems, knowledge, and actions
• Autonomous agents that understand intent and take secure multi-step actions
• Unified workspace to tune behavior, test scenarios, and monitor performance
• Real-time voice agent that listens, reasons, and resolves issues naturally