Ada

An AI customer service agent platform that automates customer conversations and resolutions across voice, messaging, and email to reduce handle time, wait times, and support workload. It sells to customer support and operations teams at mid-market and enterprise B2B companies, with use in travel, financial services, gaming, retail and ecommerce, and technology. It is delivered as a SaaS platform that connects to existing systems, supports multiple languages and channels, and provides tools to measure, test, coach, and extend agents at scale.

Key features

• AI customer service agents
• Voice channel support
• Messaging channel support
• Email channel support
• Automate complex SOPs with playbooks
• Integrations to personalize across systems
• Measure, test and coach AI agents
• Multilingual support
• Automated resolution tracking