Parloa

An AI agent management platform for contact centers that uses generative AI to instantly manage millions of conversations in any language, eliminating wait times and repetition. It sells to customer support teams in enterprises across industries such as financial services, utilities, eCommerce, healthcare, media, and IT. The platform is delivered as a SaaS solution that orchestrates the full AI agent lifecycle—design, test, scale, optimize—and scales to handle unlimited conversations.

Key features

• Create personalized customer experiences
• Faster resolutions and higher engagement
• Develop meaningful customer relationships
• Handle ID checks and card issues securely
• Automate high-volume outages and billing
• Manage orders, returns, and product questions
• Streamline appointments and prescription refills
• Keep fans engaged across support channels
• Resolve tickets and reset passwords 24/7
• Orchestrate full AI agent lifecycle