Kodif
Resolves complex customer support tickets including subscription edges, regulated returns, and state-change requests.
An AI agent that resolves complex customer support tickets such as subscription changes, regulated returns, and state-change requests, which traditional agents often deflect or break on. It sells to customer support teams at ecommerce brands. The platform is owned by CX teams, enabling them to build, test, and improve agents without engineering involvement, with full inspectability and self-improving capabilities.
Key features
- Natural-language policy builder
- Smart tags & analytics
- QA that compounds
- Policy testing on historical tickets
- AI agent builder (SAM)
- Analytics & insights for business intelligence
- No social media activity within the last 30 days
GTM channels
- Blog
- Partner program
- Marketplace
ICP
- Customer support teams
- Ecommerce merchants
- Enterprises