Zendesk
Manages and resolves customer inquiries across all channels with AI-powered agents, copilot assistance, and integrated tools for quality assurance, workforce management, and analytics.
An AI-first customer service platform that unifies AI and human agents to resolve customer inquiries across all channels, including messaging, voice, and ticketing. It serves support teams in mid-market and enterprise companies across industries like retail, finance, and technology. The platform differentiates with self-improving AI agents that learn from every interaction, and offers tools for quality assurance, workforce management, and analytics.
Key features
- AI agents resolve issues autonomously
- Copilot assists service teams proactively
- Omnichannel ticketing and messaging
- Voice AI for call resolution
- Quality assurance with AI scoring
- Workforce management with AI forecasting
- Reporting and analytics for insights
- Marketplace with 1,800+ apps and integrations
- No social media activity detected
GTM channels
- Blog
- Partner program
- Marketplace
- Community
- API
- Docs
ICP
- Customer support teams
- Mid market companies
- Enterprises