Atlas Broadcast

An AI support help desk that automates replies, assists agents with drafts and context, maintains knowledge articles, and manages tickets across channels to deliver fast and accurate customer support. It sells to customer support teams, operations leaders and founders at startups and other B2B companies handling high-volume support. It is positioned as bespoke AI tailored to a company's existing tools, workflows, tone and protocols with guardrails and approvals, versus generic support software.

Key features

• 24/7 automated support autopilot
• Multi-step actions across channels
• On-brand drafts with sources
• Automatic context brief for agents
• Suggested next actions
• Auto-generate and refresh articles
• Knowledge graphs for agents and AI
• Autodetect knowledge conflicts
• Unified inbox across channels
• Customer journey timeline
• Session recordings for diagnosis
• Slack Connect integration
• Chat and email support
• Discord and Shopify channels
• SMS and WhatsApp messaging
• Custom inboxes and business hours
• CSAT and SLA tracking
• Rule-based routing and automations
• Chatbot workflows
• Help center with custom domain
• Pre-built reporting dashboards
• API access and webhooks
• SSO/SAML and audit logs