CX Genie

This is an AI-powered customer engagement platform that automates customer support and sales interactions through AI agents, workflows, and human collaboration. It solves the problem of managing high volumes of customer chats by providing automated responses, lead qualification, and ticket management. The platform targets customer support teams, agencies, and e-commerce businesses of all sizes, from solo founders to large enterprises. It is delivered as a SaaS solution with a free tier and subscription plans, and it differentiates itself by replacing multiple software tools with a single integrated platform.

Key features

• AI Agent for automated chat responses
• Workflow automation for lead collection
• Multi-channel support integration
• Ticket management and helpdesk
• CSAT reporting and feedback collection
• AI auto-reply in multiple languages
• Custom chat flows and forms
• Emotion and intent detection
• Auto-tagging by AI
• White label for agencies