Ordemio

The product is an AI support agent that automates frontline tickets, answers customer inquiries 24/7, troubleshoots complex issues and executes actions via tools and APIs while handing off to humans with context. It sells to customer support teams at SaaS and technology companies, including fast-growing startups and mid-market firms. It is positioned against one-size-fits-all chatbots by using custom knowledge, following instructions without hallucination, and integrating with existing help desks in minutes without code.

Key features

• Automate 70% of frontline tickets
• 24/7 instant accurate support
• Human-like replies in company tone
• Knowledge-based answers without hallucination
• Seamless human handoff with context
• Action execution via tools and APIs
• AI troubleshooting and escalation
• Supports 95+ languages
• Cross-platform widgets and API
• Import from 25+ data sources
• Custom role, tone and behavior
• No-code setup in 60 minutes
• Integrates with Intercom and Zendesk
• Integrates with Discord and Slack
• Connects to 5000+ apps