Auxx.ai

The product is an AI agent and CRM that reads support tickets and inbox messages, drafts replies, tags issues, and updates customer records for contacts, tickets, orders and companies. It addresses manual inbox triage and CRM data entry for support teams. It is sold to small businesses and their executives and support staff who manage customer communication. It is delivered as a SaaS platform with deterministic procedures, allow-listed tools, and triggers via schedule, webhook, ticket events and mentions.

Key features

• Drafts ticket replies with AI
• Tags tickets by issue type
• Deterministic procedure playbooks
• Allow-listed tool access control
• Schedule and event triggers
• Unified CRM data model
• Contact and ticket management
• Order and company records
• Knowledge base management
• Workflow automation
• API access and webhooks
• Connected inbox channels