Zendesk Messaging

The product is a messaging and live chat widget for websites and mobile apps that lets customers get help without waiting, repeating themselves, or starting over. It is for support teams at business-to-business companies, including enterprises that manage customer inquiries across channels. It is delivered as a SaaS customer service platform with ticketing, knowledge base, voice, and AI capabilities available across channels in one place.

Key features

• Messaging and live chat widget
• Ticketing to track and organize tickets
• Knowledge base for resolutions
• Voice for customer calls
• AI agents for autonomous resolutions
• Copilot AI assistant for teams
• Quality assurance scoring
• Workforce management forecasting and scheduling
• Reporting and analytics
• Marketplace with 1800+ integrations
• Actions and integrations across systems
• Enterprise-grade security and governance