NICE CXone
Customer experience AI platform that orchestrates engagements, human and AI agents, workflows and systems to automate service and resolve customer needs
The product is a customer experience AI platform that orchestrates customer engagements, human and AI agents, workflows and business systems to automate service, resolve customer needs and support employees at scale. It sells to enterprises and to support and operations teams managing large-scale service operations. It is delivered as an enterprise SaaS platform on an open cloud foundation with integrations to connect business systems and global voice coverage.
Key features
- Agentic Experience Automation
- Engagement Orchestration
- Workforce Empowerment
- Conversational AI and Agentic Platform
- AI Agents for Self-Service
- AI Agents for Sales and Marketing
- AI Agents for Proactive Engagement
- AI Agents for Process Automation
- Knowledge Management
- Omnichannel Engagement
- Interactive Voice Response
- Agent Workspace
- Supervisor Workspace
- Global Voice Coverage
- Business system integrations
- Cloud Architecture
- X<0.1/day
GTM channels
- Blog
- Partner program
- Marketplace
- Community
- API
- Docs
ICP
- Enterprises
- Customer support teams
- Operations teams
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