Fin

Fin is an AI-powered customer agent that automates customer service, sales, and ecommerce interactions, resolving issues end-to-end across channels like chat, email, and voice. It targets customer support and success teams in mid-market and enterprise companies, particularly in software, retail, and financial services. Fin differentiates with proprietary AI models and outcome-based pricing, paying only for resolved issues.

Key features

• Handles tickets, cases, emails, live chat, WhatsApp, SMS
• Customizable tone and answer length
• Takes action to update external systems
• Transfers to agents directly in preferred Inbox
• Configurable Inbox and Ticketing system
• Workflows automations & pre-built reporting
• Public Help Center and Knowledge Hub
• Proactive Outbound Suite Add-on
• Operator AI features for performance analysis
• Copilot AI assistant for agents
• Multilingual real-time translation
• Simulations and regression tests
• Deploy on Voice, Email, Messenger, Slack, WhatsApp, SMS, Instagram, Facebook
• AI-powered insights with CX Score and Trends