Loop Email
Centralizes email and chat conversations into a shared inbox, enables team collaboration via mentions and direct messages, and automates workflows with rules and SLAs.
Loop Email is a shared inbox platform that centralizes email and chat conversations into one workspace, solving the problem of scattered communications and inefficient team collaboration. It targets customer support and operations teams in small to mid-sized businesses and enterprises. The platform is positioned as an affordable customer operations solution that combines email management, team collaboration, and workflow automation, with delivery as a SaaS product.
Key features
- Shared inbox for team email management
- Assign conversation owners and track status
- Universal inbox for email and chat
- Shared labels and tags for organization
- Custom filters for personalized views
- Rules and automations for workflows
- Snooze conversations for later
- Subscribe or mute email threads
- Side chat on email threads
- SLA notifications for response times
- Templated responses for frequent queries
- Collision detection to prevent duplicate replies
- Round Robin and workload assignment
- Desktop and mobile apps
- Team channels for project collaboration
- Direct messaging within the app
- No social media activity within the last 30 days
GTM channels
- Blog
ICP
- Customer support teams
- Operations teams
- Mid market companies