Usefini

An AI agent that autonomously resolves customer support tickets across voice, chat, and email. It reduces the need for manual support by learning from every interaction and improving its own knowledge base. The solution targets customer support teams in enterprise fintech, banking, and regulated industries that must maintain high accuracy and compliance. It is positioned as a self-improving agent that requires no manual tuning, unlike traditional chatbots, and unifies all channels on a single platform.

Key features

• Resolves 90% of tickets with 99% accuracy
• Unifies voice, chat, and email support on one platform
• Self-improving knowledge base (Knowledge Atlas)
• Integrates with Zendesk, Intercom, Salesforce, and more
• No per-seat fees; per-resolution pricing
• 90-day risk-free trial with zero-pay guarantee
• Multi-language and compliance-ready for regulated industries