Ticketdesk
AI-powered helpdesk and ticketing platform with autonomous agents that auto-respond, prioritize, route tickets and escalate to humans
The product is an AI-powered helpdesk and ticketing platform with autonomous agents that auto-respond to tickets, answer from documentation, prioritize and route issues, and escalate to humans when needed. It is for support teams and support leaders in B2B companies, including enterprises managing high ticket volumes across chat and email. It is delivered as a SaaS platform with an embeddable chat widget, email integration, and API access.
Key features
- Autonomous AI agents for tickets
- 24/7 conversational AI chatbot
- Auto-response and prioritization
- Smart routing to teams
- Learns from documentation and tickets
- Human-in-loop handoff and escalation
- Canned responses with variables
- White label email with custom domains
- Multiple inboxes for teams
- Tagging and priority management
- Search and filter tickets
- REST API and webhooks
- Real-time analytics dashboards
- Reports and charts with export
- Multiple AI model selection
- Embeddable chat widget
- Ticketing with workflows and SLAs
- No social media activity within the last 30 days
GTM channels
- Blog
- API
- Docs
- Changelog
ICP
- Customer support teams
- Enterprises
- Mid market companies