Spiceworks Help Desk

Provides cloud-based help desk and ticketing software that tracks, prioritizes, and manages user support requests in one place. Serves IT teams and support staff in small businesses to enterprise organizations across departments that handle internal user requests. Delivered as a hosted SaaS with no server setup or maintenance, offered as a free Core Plan and a low-cost Premium Plan with additional capabilities.

Key features

• Track prioritize and manage tickets
• Customizable web portal for tickets
• Automatically assign and route tickets
• Consolidated activity streams and dashboards
• Custom ticket queues
• Native mobile app for tickets
• Automated ticket responses
• Custom ticket views and filtering
• Ticket rules for assignment and priorities
• Knowledge base creation and sharing
• Customizable reporting with filters
• TOTP-based MFA security
• Integration with Inventory Online
• Connectivity Dashboard integration
• IP Scanner integration
• Vendor Contracts management
• Bulk ticket actions
• Repeatable checklists