BoldDesk
Combines ticketing, live chat, omnichannel messaging, knowledge base, and task management with AI agents and copilots to automate support and resolve inquiries faster.
A customer service platform that combines ticketing, live chat, omnichannel messaging, knowledge base, and task management with AI agents and copilots to automate support and resolve inquiries faster. It sells to support teams in startups, small businesses, and enterprises across industries like SaaS, insurance, and healthcare. The platform is positioned as an all-in-one alternative to Zendesk and Freshdesk, offering free migration and a flat pricing model.
Key features
- Ticketing system
- Live chat
- Omnichannel inbox
- Knowledge base
- Task management
- AI agent for customers
- AI agent for agents
- AI copilot with suggestions
- AI smart actions via API
- Free migration from Zendesk
- Free migration from Freshdesk
- X0.6/day
GTM channels
- Blog
- Partner program
- Affiliate program
- Marketplace
- API
- Docs
- Creative ads
ICP
- Customer support teams
- Startups
- Enterprises