SeaTicket
Aggregates support issues from multiple channels into one workspace, uses AI agents to analyze and suggest solutions, and automates replies and resolution tracking.
An AI-native ticket system that aggregates support issues from multiple channels such as GitHub, Discourse, email, and Discord into a single workspace. It solves the problem of fragmented issue tracking and slow resolution by using AI agents to analyze incoming issues, suggest solutions, and automate replies. The product is aimed at software teams, product teams, and customer support teams in organizations of various sizes, including open source projects and enterprises. It is positioned as an alternative to traditional helpdesk software, focusing on developers and integrating with existing tools rather than requiring a central ticket queue.
Key features
- Multi-channel issue aggregation
- Cross-channel similar issue detection
- Issue tagging and categorization
- AI chat
- AI agent for analysis and workflow
- AI-powered search and filtering
- Unlimited team members
- Knowledge base
- External support portal
- Team collaboration tools
- API access
- Secure cloud infrastructure
- Data export at any time
- X<0.1/day
- Blog
- Marketplace
- Community
- API
- Docs
- Software developers
- Engineering teams
- Customer support teams