SysAid

The product is a SaaS IT service management platform that handles ticketing, incident, request, change and problem management, asset and license tracking, and service automation to move IT from reactive support to proactive operations. It sells to IT, support and operations teams in mid-market and enterprise organizations across industries such as healthcare, education, government and manufacturing. It is delivered as a cloud platform with AI agents and copilots, workflow automations, self-service portal and integrations.

Key features

• Incident Management
• Request Management
• Change Management
• Problem Management
• Knowledge Management
• Service Level Management
• Service Catalog Management
• Remote Support
• Reporting & Analytics
• Workflow Designer
• Automations
• IT Asset Management
• CMDB
• License Manager
• AI Agents
• AI Agent Builder
• SysAid Copilot for Agents
• SysAid Copilot for End Users
• Self-Service Portal
• Autonomous Endpoint Management
• Mobile App
• Integrations Hub
• Developers API