HappyFox

Help desk ticketing software that converts email, phone, chat, social media and web requests into organized tickets and uses automation, self-service knowledge base and AI to resolve customer and employee requests faster, replacing scattered inboxes and rigid legacy tools. It sells to customer service, IT support, operations, HR, marketing and sales teams in B2B organizations ranging from small business to mid-market and enterprise across education, ecommerce, healthcare and real estate. Positioned as a flexible alternative to heavyweight legacy help desks, it is delivered as SaaS designed to launch quickly with an intuitive workspace and scale within tier.

Key features

• Omnichannel ticketing
• Email to ticket conversion
• Phone chat social web ticketing
• AI-powered ticketing and knowledge base
• Automation and workflow automation
• 24x7 chatbot self-service
• AI agents for repetitive tasks
• Voice AI for contact centers
• Self-service knowledge base
• Reporting and analytics
• Customization and administration
• Security and governance
• SLA management
• Multi-brand helpdesk
• Incident management
• Service request management
• Asset management
• Slack ticketing integration
• MS Teams ticketing integration