Jira Service Management

The product is an AI-powered service management platform that unites requests, incidents, and changes on one system to replace fragmented service desks and manual triage. It sells to IT support, IT operations, engineering, HR, facilities and other business service teams in small teams to enterprises, including technology, financial services, retail and manufacturing organizations. It is delivered as a SaaS platform that connects development and operations work with shared visibility, automation and context from connected tools.

Key features

• Manage all requests in one place
• Automate support interactions with AI
• AI-powered virtual service agent
• Self-service help center
• Link requests to Jira issues
• Automate change requests
• Detect, resolve and prevent incidents
• Group related alerts with AI
• Escalate alerts to incidents
• Generate incident summaries with AI
• Prebuilt templates for service desks
• Asset management for Standard customers